With the numbers of claims increasing day by day, insurance companies are now taking a step ahead to automate the process of reviewing and settling any type of insurance claims by incorporating a comprehensive claims management software.
Due to the increased awareness about this industry, customers have started perceiving it similar to other industries where they are receiving tailored services and higher satisfaction levels, without compromising the security of their personal information. However, it’s a green flag for insurers as they have witnessed a tremendous growth in the number of policy buyers in the last few years. But when these buyers claim insurance, executives find it challenging to review the property and legal aspects of their claims manually.
According to the executives, every year millions are spent alone to review claims manually in contrast to what spent on marketing strategies. On the top of it, they have to ensure the satisfaction of their customers. Thus, they require a one-stop solution i.e. Claims Management Software- that helps insurers to meet changing business requirements precisely along with minimizing errors.
Claims Management Solution/Software (CMS)- How it helps insurance companies?
An automated claims management system facilitates the overall process of a claim cycle by handling all the legal formalities and payments involved automatically. This, in turn, reduces the costs associated with hiring legal and clerical staff support, which is approx. $89 billion annually. Additionally, it is packed with work management capabilities such as data scanning, work assignment, and routing, to help insurers with handling multiple systems.
Benefits of incorporating a good CMS are countless. Along with utilizing a single platform, CMS enhances the efficiency of the claim settlement process with ensuring almost zero errors. Right from first notice of loss to final settlement, it reviews claims consistently and maintains all the associated reports and documents for reference. Additionally, it accelerates the approval process and timeliness of the payments. The responsiveness and accuracy of the system in the real-time environment not only boost revenues but also improves the customer-relationship. Furthermore, the CMS provides valuable insights into the severity of the claims made and identifies prevailing frauds, if any. Plus, it acts as a strategic partner that provides consulting for the operations like benchmarking, etc. This way, it creates a strong and intact reputation of the insurer in the market.
How CMS delivers seamless customer experiences?
Aforementioned were few benefits that a CMS offers to the insurance industry, now let’s explore how it facilitates customer’s satisfaction.
- Along with processing claims, CMS analysis all the customer data and detect errors, if any. It can receive initial notification from multiple sources, including mail, fax, and call center.
- Provide a hassle-free end-to-end service by looking after all motor, legal and property claims of the customers. Also, it assists them through support services and helps them reach a mutual agreement.
- Next, since it is an automated software, chances of having errors while entering the customer data are just negligible.
- This transparency re-assures customers that they will not fall victim to fraudulent claims.
- Due to the intricate claim procedure, many customers end up not filing their claims, but the automated system empowers customers to enter data themselves without having any staff around. This quick, speedy procedure, especially at the time emergencies, greatly help a customer with claim filing.
- CMS keeps all the customer data encrypted and thus ensures that each information of the claims and claimant is secured with multi-level accessed passwords.
Cloud-based CMS is gaining prominence:
A cloud-based CMS makes the overall claim filling procedure even smoother. With storing all the data on cloud servers, it re-assures higher data security, which means no individuals can access this data. Also, cloud applications cost relatively lower to insurers in case if they still continuing using legacy systems.
While storing and analyzing data in the cloud, an insurance company can gain valuable insights into customer’s data reports which in turn would help to recognize latest insurance trends. This way an insurer can frame better claim policies, which is of utmost importance due to the fact that an insurance company spent almost 75% of the total costs towards claims and claims processing. This comprehensive approach enhances transparency towards solving problems.
Due to the growing number of policy buyers, chances are, the insurance industry can experience an increased number of claims in coming years. Thus, they need to incorporate an automated system that can detect fraudulent claims as well as can accelerate claim processing. Also, companies should consider storing encrypted data on a trusted cloud server, so as to prevent breaching of valuable customer’s data. Therefore, opting cloud-based technologies and automating regular tasks is crucial in terms of strengthening customer relationship and brand management. Having a good CMS in place can surely ensure top-notch insurance solutions.